In order to provide extended customer service, VFS has exclusively tied up with ABX EXPRESS to provide door-to-door express delivery of documents and passports. ABX EXPRESS is a 21 year old company whose logistics infrastructure guarantees a speedy and secured delivery.

Note:
Please note this is an optional facility. Each time you use this service you will be charged (see below for fees). You may, of course, still continue to courier your documents by using any other courier services.

If you wish to use this service you can visit the office of your local ABX Express in Kuching, Kota Kinabalu, Ipoh, Penang, Malacca, Johor, Selangor or Seremban and courier your documents to our office in Kuala Lumpur. By doing so you can rest assured that your documents will be delivered securely and on time.

Once a decision has been made on your application UK Visa Application Centre will return your passport to you at the return address in Malaysia which you specified on your application form. You must allow up to five working days for delivery after your passport is received by VFS from the British High Commission.

To track the courier status of your passport:

To confirm whether your passport has been handed over by the British High Commission to VFS- UK Visa Application Centre, please track your passport by clicking on the link "Track Your Application" or by phoning the Call Centre.


Q. How do I track my package’s status?

For packages to VFS: The ABX office will give you an airway bill number when you leave your passport and documents. You can use this to track your package.

  1. Click on ABX EXPRESS.
  2. Enter your 10-digit airway bill number in the box Tracking Shipment and press enter to open your packages tracking history.

For packages from VFS: Once a decision is made by the British High Commission, VFS will send the documents and provide you with an airway bill number either by phone or e-mail. You should use this number to track your application as above

Q. What if my passport does not get delivered or arrive?
Please contact the UK Visa Application Centre on our help line numbers (03) 21649323 (03) 21688603 or e-mail us at info@vfs.com.my if you have not received an acknowledgement of the receipt of your documents or have not received your passport after five working days of its return to VFS from the British High Commission.

Charges for use of this optional service:

Sending passport and documents using ABX courier within West Malaysia: RM 20

Return of passport and documents by ABX courier within West Malaysia: RM 20

Sending passport and documents using ABX courier within East Malaysia: RM 30

Return of passport by ABX courier within East Malaysia: RM 30
The above-mentioned charges can be paid only in RM by Banker's draft favouring VFS (Malaysia) Sdn. Bhd. Cash will only be accepted if the applicant submits his application in person at the UK Visa Application Centre.

Please do not seal your envelope unless ABX staff have checked the contents. This check needs to take place for security reasons and to ensure that no prohibited goods are included in the package.

Please note that the ABX courier is a logistics partner of VFS and is not authorised to check whether you have included the correct documents to support your application.